Warranty

Warranty, done right

Equivalent system warranties are built on three things: the correct system for the conditions, installation by a qualified installer, and a registered project. Coverage terms are defined by the applicable warranty document.

Register a project

A warranty is only as sound as the system behind it. Coverage depends on specifying an appropriate system for the substrate and conditions, preparing and installing it correctly, and registering the completed project. The specific coverage, duration and terms are set out in the warranty document that applies to your system and project.

Registration begins the process — it does not by itself grant or confirm coverage. Coverage terms are defined by the applicable warranty document for your system and project.
Qualification

What coverage depends on

Appropriate system

A system suited to the substrate, exposure and conditions, confirmed by specification and project review.

Qualified installer

Installation by an installer qualified for the system, following the current specification and details.

Registered project

The completed project registered with the required documentation within the required timeframe.

Maintenance

Reasonable inspection and maintenance obligations observed over the coverage period.

Installer requirements

  • Qualification for the specified system
  • Adherence to the current specification and details
  • Documented surface preparation and adhesion verification
  • Application records and inspection during the work

Required documentation

  • Project details and location
  • Specified system and products used
  • Installer details and qualification
  • Surface-preparation and adhesion records
  • Application records and dates
  • Photographic documentation
Registration process

How to register a project

Confirm the system & eligibility

Confirm the specified system and that the project and installer meet the qualification criteria.

Gather documentation

Assemble the required project, installer and installation records.

Submit registration

Complete the warranty registration for the completed project.

Review & confirmation

Registration is reviewed; submission does not by itself grant or confirm coverage.

Start registration
Maintenance obligations

Keeping coverage in force

  • Periodic visual inspection of the roof or surface
  • Keeping drains, outlets and details clear
  • Prompt attention to damage or wear
  • Records of inspections and any repairs
Warranty FAQ

Common questions

Does registering a project mean the warranty is approved?
No. Registration begins the process and is reviewed. Coverage is defined by the applicable warranty document and depends on the qualification criteria being met.
What warranty durations are available?
Durations and coverage depend on the system and project and are set out in the applicable warranty document. We will confirm the available options for your specification.
Who can register a warranty?
Warranty registration is associated with the completed project and the qualified installer. Contact our team to confirm the process for your project.

Questions about warranty coverage?

Our team can confirm the options for your specification.

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